Client Services

Multitask's Client Services provide support for people with disabilities by offering a range of programs including Residential Support and Day Services.

Over recent years we have expanded the number and style of services on offer. It is our belief that each person is an individual and that the model of service delivery should match the persons own requirements and abilities. We continually look for innovative, effective ways in which we can support people with disabilities to lead active lives as independently as possible. 

Disability Service Standards

We operate under 10 Disability Services Standards : New South Wales Disability Act 1993. (Business Services operate under 12 Standards).  Client Services standards are:

1. STANDARD SERVICE ACCESS Each consumer seeking a service has access to a service on the basis of relative need and available resources. 

2. INDIVIDUAL NEEDS Each person with a disability receives a service which is designed to meet, in the least restrictive way, his or her individual needs and personal goals. 

3. DECISION MAKING AND CHOICE Each person with a disability has the opportunity to participate as fully as possible in making decisions about the events and activities of his or her daily life in relation to the services he or she receives.  

4. PRIVACY, DIGNITY AND CONFIDENTIALITY Each consumer's right to privacy, dignity and confidentiality in all aspects of his or her life is recognised and respected. 

5. PARTICIPATION AND INTEGRATION Each person with a disability is supported and encouraged to participate and be involved in the life of the community.  

6. VALUED STATUS Each person with a disability has the opportunity to develop and maintain skills and to participate in activities that enable him or her to achieve valued roles in the community.  

7. COMPLAINTS AND DISPUTES Each consumer is free to raise and have resolved, any complaints or disputes he or she may have regarding the agency or the service  

8. SERVICE MANAGEMENT Each service adopts sound management practices which maximise outcomes for consumers.  

9. FAMILY RELATIONSHIPSEach person with a disability receives a service which recognises the importance of preserving family relationships, informal social networks and is sensitive to their cultural and linguistic environments.  

10. RIGHTS AND FREEDOM FROM ABUSE The agency ensures the legal and human rights of people with a disability are upheld in relation to the prevention of sexual, physical and emotional abuse within the service.